FAQ

We specialize in premium quality plants that transform both indoor and outdoor spaces. Our range includes:

• Air-purifying and foliage house plants for indoor jungles
• Hedging plants (evergreen, fast-growing, and height-specific varieties)
• Flower bulbs and tubers (including alliums, crocus, daffodils, and dahlias)
• Specialty plants like carnivorous species and cacti/succulents
• Annual flowering plants for seasonal color

Our Five-Step Plant Protection Treatment guarantees your plants arrive in perfect condition:

1. Expert Packaging: Custom solutions for each plant type (breathable wraps for bulbs, moisture-retention systems for live plants)
2. Climate Control: Protective insulation for temperature-sensitive items
3. Growth-Stage Timing: Shipping at optimal resilience phases
4. Clear Labeling: Complete care instructions included
5. Quality Check: Final horticultural inspection before dispatch

For optimal results, we recommend ordering bulbs (like alliums and crocus) 6-8 weeks before your local planting time. This ensures they arrive when environmental conditions are ideal for planting and growth.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Orders can typically be modified or cancelled within 2 hours of placement during business hours (GMT). Please contact us immediately at [email protected] with your order number. Once processing begins, we cannot guarantee changes as we prioritize preparing your plants for shipment.

We offer two tailored shipping solutions:

• Standard Express Shipping (£12.95): Via DHL/FedEx with 10-15 day delivery, real-time tracking, and priority customs clearance. Ideal for delicate plants.
• Free Economy Shipping: For orders over £50 via EMS with 15-25 day delivery and basic tracking. Perfect for hardy plants and bulk orders.

Our careful process includes:

• Order Processing: 1-2 business days for plant selection and preparation
• In Transit:
  • Express: 10-15 days after dispatch
  • Economy: 15-25 days after dispatch

You’ll receive email notifications at each stage, including an acclimatization guide upon arrival.

We proudly ship to most countries globally, excluding parts of Asia and remote regions due to customs restrictions. Our team carefully monitors:

• Seasonal weather patterns affecting plant health
• Local customs regulations for plant imports
• Optimal shipping windows for different species

Our Delivery Promise includes:

• 15-day return window from delivery date for damaged items (with prepaid label)
• Immediate replacement for qualifying orders
• Personalized troubleshooting with our plant experts

Note: Due to the living nature of our products, we cannot accept returns for plants that have been planted or bulbs that have begun growing.

Your package will include specific care instructions, but general guidelines include:

1. Unpack immediately and inspect all plants
2. Water as directed (requirements vary by species)
3. Allow 3-5 days to acclimate to new environment before repotting
4. For bulbs: Store in cool, dark place until planting time if not planting immediately

Our specialists are always available for species-specific advice at [email protected].

Some transplant shock is normal. We recommend:

• Reviewing the included care instructions for light/water needs
• Taking photos of the plant and its environment
• Contacting our plant experts within 15 days with details for personalized advice

In rare cases where the plant doesn’t recover, we’ll work with you to find a satisfactory solution.