At Vedicayur Store, we nurture every plant with care before it reaches your garden, just as we care about your complete satisfaction. If your plants haven’t flourished in your space as expected, our flexible returns policy is here to help.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most products. Please note that due to their perishable nature, the following items cannot be returned:

  • Bulbs and tubers (Allium Bulbs, Begonia Tubers, Dahlia Tubers, etc.)
  • Live plants (All Hedging Plants, Annual Plants, House Plants, etc.)
  • Opened or planted products

Important: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as you received it. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

Our return process is as simple as planting a seedling:

  1. Contact Us: Email our Cambridge team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all necessary details.
  2. Wait for Approval: Our plant specialists will review your request within 2 business days and send return instructions if approved.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and protective materials.
  4. Ship It Back: Send the package to our nursery at:
    Vedicayur Store Returns
    57 Bene’t St
    Cambridge, GB CB7W 3JX

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Vedicayur Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange (specify replacement item)]

I have reviewed the return policy and confirm the items are unused and in original packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our nursery), we’ll process your refund or exchange:

  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Refunds typically appear within:
    • 3-5 business days for credit/debit cards
    • 24 hours for PayPal payments
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item in your return request
  3. We’ll ship your new item once the return is processed (additional shipping charges may apply)

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items:

  • Contact us immediately with photos of the damaged items/incorrect order
  • We’ll arrange a replacement or refund without requiring return shipment

Gardener’s Tip: For non-returnable live plants that arrive damaged, we may offer store credit or replacement at our discretion upon receiving photographic evidence within 48 hours of delivery.

International Returns

For customers outside the UK (excluding Asia and certain remote regions):

  • You’ll be responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

For any questions about our returns policy, please contact our Cambridge team at [email protected]. We’re here to help your gardening journey flourish!